Dell Veteran to Build Channel and Partner Sales Programs
BOSTON, August 9, 2022 – Onepak, creator of the first return logistics platform that powers the circular economy, today announced the appointment of Doug Hughes to the position of Vice President, Sales Operations. In this new role, Hughes will oversee the company’s sales operation, as well as channel and partner sales efforts and key account management.
Previously, Hughes held a variety of senior positions at Dell, Inc., most recently as Global Operations Director, Security Risk Consulting with Dell Secureworks. In that role, Hughes managed global operation for the Secureworks IT security consulting business where he built and managed a $10 million sales pipeline and drove 25% cost reduction across the organization. He has also held senior customer success roles at Dell where he was responsible for a 110-person professional services team in North America and Latin America and delivered measurable cost and process improvements, as well as significantly boosted NPS scores and retention rates among Dell customers.
During his lengthy career at Dell, Hughes also held senior positions in Asset Recovery Services. He has managed 13 logistics and environmental partners for Asset Recovery Services across all commercial segments and drove growth in revenue, margin, unit attainment and project management in large and medium size corporate segments for the company.
Prior to Dell, Hughes was National Account Manager and Customer Operations Manager with Esselte Americas, a manufacturer and marketer of office products and business supplies with subsidiaries in 25 countries and sales in over 120 countries. He was also Demand and Deployment Planner at Nabisco foods where he drove down logistics and transport costs and improved on-time delivery and inventory management efficiencies.
“Doug’s deep experience in asset recovery and leadership, as well as logistic planning and execution are an ideal match for Onepak’s customer service mission and business model,” said Steve Andon, co- founder and CEO, Onepak, Inc. “Onepak places tremendous value on strong partnerships with platform vendors and other channel relationships and we anticipate Doug’s skill and knowledge will be a catalyst for our growth in that regard.”
Hughes is Certified Information Security Management (CISM) and Six Sigma Green Belt certified. He holds a Master of Business Administration degree from University of Phoenix and a Bachelor of Science degree in business logistics and international business from Pennsylvania State University.
Onepak bends the traditional linear supply chain into a sustainable circle. ReturnCenter, the company’s online carbon neutral logistics platform, connects shippers, receivers, carriers, and their enterprise management tools on one scalable system. The platform delivers complete visibility into chain of custody, access to a flexible network of more than 400 trained logistics partners covering every US zip code and offers numerous tracking and reporting capabilities. As a demonstration of Onepak’s focus on being an authentic ESG-driven company, the company has sustainably executed more than two billion pounds of product returns for a global customer base that features leading organizations such as Dell, IBM, United Technologies, Carrier, Diebold, General Motors, Toyota, USBank and DLL Group. For more information, please visit www.onepak.com.