Logistics Solutions

IT Asset Recovery: meeting your needs, protecting your reputation 

Onepak orchestrates the full IT asset recovery lifecycle — from a single remote pickup to white glove logistics. Our services have helped manage over 2 billion pounds of technology returns, and our vetted partner network covers all 50 states and some international locations.  

White Glove Logistics

For high-value or high-risk shipments, choose the most comprehensive level of white glove IT asset recovery in the industry. No other provider comes close to Onepak’s capabilities at this service tier, with coverage in every US zip code. 

Our vetted, trained logistics partners use the utmost professionalism to protect your valuable electronics through the entire transportation process. Every driver is certified through Onepak’s rigorous training courses, and a dedicated customer service specialist monitors every pickup from start to finish, so nothing slips through the cracks on a job you can’t watch yourself. 

White glove logistics with Onepak is personalized and seamless, making it easy to schedule pickups and deliveries of IT assets for disposition, lease return, offboarding, recycling, or redeployment. 

Exclusive to Onepak — no other provider offers these 

• Trained National Workforce. 100% zip code coverage, and all drivers in our partner network must complete rigorous training before performing a pickup, no exceptions. 

• Driver Call-Ahead. Onepak checks in with the driver 30-60 minutes out from arrival and communicates driver name and ETA directly to the customer.  

• Live Pickup Coordination. A dedicated Onepak customer service specialist checks in during each pickup to resolve on-site questions in real time, without routing through the driver. 

• Nationwide Barcode Tagging. Individual asset barcode tagging is available in every zip code in the United States, ensuring full asset traceability from door to disposition. 

Field technology — industry-leading coverage

• Driver Mobile App. Onepak’s proprietary mobile app is available to all drivers for a refresher on types of technology, packing standards, and job requirements.  

• On-Site Photo Capture & Asset Tagging. Standard photo documentation and optional individualized asset tags captured at every pickup, timestamped and stored to your account. 

• Digital Proof of Pickup & Delivery. Electronic signatures for proof of pickup and delivery at every stop — no paper, no gaps, full chain of custody. 

Reliability. Security. Value.

• Trained and certified drivers, personally matched 1:1 to every job. 

• 100% zip code coverage with zero no-shows and a dedicated customer service specialist on every job. 

• Complete, unmatched chain-of-custody and status visibility that closes compliance and audit gaps across pickup, transit, and delivery. 

• A dedicated mobile app, fully integrated with our central dashboard. 

• Real-time tracking dashboard — no missing assets, ever. 

• Purpose-built for IT assets, not generic freight. Every job done right, setting the industry standard for quality. 

Two decades of experience. Zero lost assets. 

• 20+ years of IT asset logistics expertise and industry-pioneered driver training. 

• A dedicated customer service specialist and day-of-pickup communication, start to finish. 

• Customer satisfaction results of 9.8/10 for the past 5 years. 

Request White Glove

 

Packed Pallet Logistics: LTL, PTL, FTL 

Not a commodity truck order. Onepak orchestrates less-than-truckload, partial, and full truckload freight as one managed service, coordinated through the same Onepak portal as everything else, so there’s no juggling separate carriers or emails. 

Palletized and staged ahead of pickup, with dock coordination and scheduled delivery windows on the receiving end. 

Request Freight Quote 

 

The Box Program 

Built for remote employee device collection, single-unit returns, and any scenario where white glove isn’t required but precision still is. The Box Program helps you easily get IT equipment back from remote users, with five box sizes, prepaid return shipping labels, a tracking dashboard, and full turnkey management, with no subscription required. 

How it works 

1. Choose the right size box and add your pickup and delivery locations.
2. We’ll send the box and a prepaid return label to your pickup location.
3. Your IT equipment is returned to your delivery location quickly and safely.

Key features 

• Online portal with bidirectional tracking. 

• Label-only option — no box required. 

• Multiple box sizes for any device type. 

• Commercial-grade packing materials, tape, and instructions included in every box for an easy user experience and faster returns for you. 

• Boxes ship to your user within 1 business day of order, with immediate dashboard access to track every shipment. 

Get started with our Box Program on our platform ReturnCenter.  Order a box. 

 

ReturnCenter

Every shipment runs through ReturnCenter, Onepak’s platform for IT asset logistics and returns. It’s the single portal for scheduling pickups, tracking freight, and managing end-of-life device returns — from Box Program retrieval kits to White Glove service for high-value, regulated pickups — with chain-of-custody visibility across every US zip code. ReturnCenter can be branded to match your organization, and connects to ServiceNow through published apps in the ServiceNow Store. 

Learn more at returncenter.com