BOSTON, December 8, 2021 – Onepak, creator of the first return logistics platform that powers the circular economy, today announced the promotion of Sam Roach to the role of Chief Experience Officer (CXO) where he will continue his work of delivering elegant and frictionless user experience for Onepak’s product family and customer-facing interactions.
Roach is a two-time Emmy nominee as a producer and has won more than a dozen awards across his career for creative design and production. He has spent his entire career at the leading edge of digital design and communications.
Previously, Roach was Founder and CEO of UXCTRL, a network of design professionals that provides UX and creative services to ESG-focused organizations. Prior to UXCTRL, Roach was the UX Lead for Fidelity Investments’ Service Transaction Enablement team and served as Senior Information Architect and UX lead for Constant Contact.
“The strength of any company’s product offering is its ease of use,” said Steve Andon, co-founder and CEO, Onepak, Inc. “Sam’s work to create an attractive and engaging user experience for Onepak’s customers is a significant differentiator for our company and a key factor in our customer growth.”
Roach is a member of MIT’s Sloan School of Management Executive Design Thinking Program working and studying with global thought leaders in product design, complex systems and development. He is a certified Scrum Master and holds user experience and web development certificates from Bentley University and Clark University.
Onepak bends the traditional linear supply chain into a sustainable circle. ReturnCenter, the company’s online carbon neutral logistics platform, connects shippers, receivers, carriers, and their enterprise management tools on one scalable system. The platform delivers complete visibility into chain of custody, access to a flexible network of more than 400 trained logistics partners covering every US zip code, and offers numerous tracking and reporting capabilities. As a demonstration of Onepak’s focus on being an authentic ESG-driven company, the company has sustainably executed more than two billion pounds of product returns for a global customer base that features leading organizations such as Dell, IBM, United Technologies, Carrier, Diebold, General Motors, Toyota, USBank and DLL Group. For more information, please visit www.onepak.com.